Welcome to The Crochet Atelier. By accessing or purchasing from our website, you agree to the following Terms of Service. Please read them carefully before placing an order.
1. General Information
This website is operated by The Crochet Atelier. Throughout the site, the terms “we,” “us,” and “our” refer to The Crochet Atelier.
For any questions regarding these Terms, you can contact us at:
📧 info@thecrochetatlier.com
2. Handmade Products
All products sold by The Crochet Atelier are handmade crochet items or DIY crochet kits.
Because of the handmade nature of our products:
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Slight variations in color, size, or stitching may occur.
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These variations are normal and are not considered defects.
3. Orders & Payment
By placing an order, you confirm that:
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You are legally capable of entering into a contract.
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The information you provide is accurate and complete.
Orders are only processed once full payment has been received.
4. Shipping
We aim to ship orders as quickly as possible. Estimated delivery times are provided for guidance only and may vary depending on location and circumstances.
We are not responsible for delays caused by shipping carriers or customs.
5. Returns & Refunds
We accept returns under the following conditions:
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Items must be unused, unworn, and in their original condition.
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DIY kits must be complete and unopened.
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Returns must be requested within the legal return period applicable in your country.
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Once the returned item has been inspected and approved, a refund will be processed.
To initiate a return, please contact:
📧 info@thecrochetatlier.com
6. Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery and include clear photos of the issue so we can assist you quickly.
7. Intellectual Property
All content on this website, including photos, designs, logos, and text, is the property of The Crochet Atelier and may not be copied or used without permission.
8. Liability
We are not liable for any indirect, incidental, or consequential damages resulting from the use of our products or website.
DIY kits are intended for personal use. Customers are responsible for using tools safely and following the provided instructions.
9. Changes to These Terms
We reserve the right to update or change these Terms of Service at any time. Updates will be posted on this page.
10. Contact Information
For questions about these Terms of Service, please contact:
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