At The Crochet Atelier, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from our website.
1. Who We Are
The Crochet Atelier operates this website.
For any privacy-related questions, contact us at:
2. What Personal Data We Collect
When you interact with our website, we may collect the following information:
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Name
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Billing and shipping address
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Email address
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Phone number (if provided)
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Payment details (processed securely by third-party providers)
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IP address and browser/device data
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Order history
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Communication with us
3. How We Use Your Data
We use your personal data to:
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Process and deliver your orders
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Communicate about purchases, returns, or customer support
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Improve our website and services
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Send marketing emails (only with your consent)
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Prevent fraud and secure our platform
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Meet legal obligations
4. Legal Basis for Processing (GDPR)
We process your data based on:
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Performance of a contract (to fulfill your order)
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Legal obligations
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Your consent (for marketing communications)
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Legitimate business interests (such as improving our services)
5. Sharing Your Information
We only share your personal data with trusted third parties, including:
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Payment processors
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Shipping partners
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Website hosting providers
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Analytics tools
These partners only receive the information necessary to perform their services and are required to protect your data.
We never sell your personal data.
6. Data Retention
We keep your personal data only as long as necessary to:
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Fulfill legal obligations
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Maintain business records
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Resolve disputes
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Provide customer support
7. Your Rights
Under GDPR/AVG, you have the right to:
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Access your personal data
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Request correction or deletion
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Object to processing
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Request data portability
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Withdraw consent at any time
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Lodge a complaint with your local data protection authority
To exercise your rights, email:
8. Cookies
We use cookies and similar technologies to improve your browsing experience and analyze site traffic. You can manage cookie preferences in your browser settings.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse.
10. International Transfers
If your data is processed outside the European Economic Area, we ensure adequate safeguards are in place as required by law.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.
12. Contact
For questions about this Privacy Policy, contact:
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